£86.00
Copper
| Height: | 42 cm (16.53 in) |
| Width: | 14 cm (5.51 in) |
| Weight: | 2.54 kg |
| Bottles: | Glass, Made in Britain |
| Metal: | Die-casting with zinc-alloy material, chrome plated |
| Lava: | Mathmos special formula, Poole |
| Light: | 20W halogen capsule bulb, GY6.35 12V |
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How do I fit my Neo halogen bulb?
Once your product has completely cooled, use the Allen key provided to unscrew and remove the back screw (keep these components safe). Holding the bottle and arm piece carefully, lift and remove the bottle and arm piece from the base. Carefully take the arm piece off the bottle. When installing the bulb, please only fit the correct type, as stated in the label on the base. You can install this by gently pushing them into the holder socket. Following a successful bulb change, please follow the instructions given previously in reverse to reassemble your lamp.
How long should it take for my lava lamp to warm up?
Most lava lamps should start working within one hour to an hour and a half after they have been switched on. First, they will form stalagmite shapes before the liquid lava formations. Please note that new bottles may take longer to heat up (up to three hours), but the time taken is expected to decrease after several uses.
Are Mathmos lava lamps suitable for children?
The only suitable lava lamps for children are the Mathmos Neo table range. The Neo lava lamp was developed with children in mind, so as well as looking stylish, it is also shatterproof, has fixture points, does not get too hot, and is screwed together as a secure unit. The lamp has also passed stringent safety checks required to be classified as child-safe, something no other lava lamp in the UK has a classification for. We recommend all other lava lamps be placed well out of reach of children under 14 years old.
What makes Neo qualify for a certificate for all ages, unlike other lava lamps?
The product must adhere to a stringent criterion to achieve this. For example, the bulb should not be accessible without a tool, it must be low voltage (not mains voltage), it must be very stable, it must have a shatterproof coating on the glass, the bottle must be fixed to the base, and it must not be too hot.
Can I use a Neo bottle in my Telstar or Astro Baby lava lamps?
No. Neo has a unique formulation different from other bottles. This would overheat if used with other models. Contrastingly, Astro Baby and Telstar bottles will run slowly or not at all if used with the Neo.
Neo’s bottle looks a little different to the other Mathmos lava lamp bottles, why?
The bottle has a shatterproof coating to help hold the glass together should this be dropped and broken. In this worst-case scenario, additional bottles are available to be purchased here.
I have lost the screw holding my Neo together. What should I do?
Replacement screws and Allen keys can be purchased for the Neo lava lamp here.
Can I easily change my Neo bottle when needed?
Once your product has completely cooled, use the Allen key provided to unscrew and remove the back screw (keep these components safe). Holding the bottle and arm piece carefully, lift and remove the bottle and arm piece from the base. Carefully take the arm piece off the bottle. Reverse this process to install the new bottle. Replacement bottles for the Neo lamp can be purchased here.
Why is there a small gap between the base and the bottle?
Some lamps have a shadow gap between the base and the bottle; this is normal.
I am having trouble fitting my Neo together.
It is important to install the cap and rear arm element on top of the bottle before you position these on the base. Please see the 'Instructions' tab for detailed assembly guidelines on the relevant product page.
There is a little light bleed from the joints at the back of Neo, is this normal?
Yes, this is normal.
The screw fixing my Neo together sticks out a little, is this normal?
Yes. They do vary a little, and this can be normal.
Is it possible to connect my Neo Wall lava lamp directly to the mains wiring without the supplied power supply?
Under no circumstances must the Neo Wall be installed in this way. The Neo Wall lava lamp is a low voltage (class III) product and must be connected to the included power supply to function safely and correctly.
Why does my Neo lava lamp not come on immediately?
A slight delay before the light comes on is normal with halogen bulbs. This is not considered a fault.
The replacement bottle I ordered does not fit my lamp. Can I exchange it?
Please contact Mathmos customer services here.
Why can I see a metal spring/coil in my lava lamp bottle?
The metal spring, located at the bottom of the bottle, is an essential part of your lava lamp. It helps with the proper movement of the lava. If the spring becomes dislodged, run the lamp for up to six hours to allow it to settle back into place. This process might need to be repeated if the spring does not settle initially.
What are the differences in quality between a Mathmos lava lamp and others?
Mathmos has been manufacturing high-quality lava lamps in Britain since 1963. Our lamps feature a unique lava formulation for superior flow, longer life, clearer liquid, and more vivid colours. We also offer a comprehensive range of spare parts. Additionally, we adhere to the highest safety standards and undergo regular audits by independent bodies to ensure exceptional build quality.
Why has my lava lamp made strange stalagmite shapes?
The stalagmite shapes you're seeing are a normal part of the warming-up process. As the lamp heats up, these shapes will begin to melt and transform into the flowing lava shapes you expect. Please leave the lamp on for longer to allow it to fully warm up and start producing the classic moving lava.
Why does the colour of my lava lamp look different from the picture?
Mathmos lava lamp bottles are handcrafted, so there may be slight variations in colour. Additionally, colours can appear different under various lighting conditions. Our product photos are often taken in well-lit environments, which may affect how the colours look. For more information on how lighting can impact the appearance of your lava lamp, check out our blog here.
What is Mathmos doing about the halogen bulb phase-out?
Rest assured, Mathmos uses compliant halogen bulbs to heat and light its lava lamps, even as some halogen bulbs are being phased out for lighting purposes. We are also exploring alternative power sources for our iconic lamps in case regulations change further. Our commitment is to ensure that our lava lamps stay out of landfill and spare parts continue to be offered.
What is the lifespan of a Mathmos bottle or bulb?
Mathmos lava lamp bottles typically last for approximately 2,000 hours. The lifespan of the bulbs can vary, as halogen bulbs are delicate, and their longevity depends on usage. Replacement bulbs and bottles are available for purchase on our website here.
How long can I leave my lamp switched on?
Most Mathmos lava lamps can be used for up to six hours at a time. Exceptions include the Candle range, which should be used for no more than 4 hours, and the Saturn Giant lava lamp, which can be used for up to 12 hours.
Where is the Mathmos brand on my lava lamp?
The location of the Mathmos logo can vary by model. It may be found on the base, cap, or label on the cord, and in most cases, it is etched onto the bottle.
Why does my lava lamp have specks and bubbles in the glass?
Mathmos lava lamp bottles are made in one of the highest quality automated bottling factories in Great Britain. Small bubbles in the glass are a normal part of the manufacturing process and are not a fault.
Why does my lava lamp bottle leave one large bubble sitting at the top that does not move?
This occurs because the lava lamp has overheated. It may have been on too long (more than 6 hours) or placed in an unsuitable location, such as near a heater or window. Please turn off the lamp and allow it to cool. Reposition your lava lamp in a spot with a temperature between 20 and 24 degrees Celsius.
Can I buy Mathmos lamps and spares for delivery to the USA or Canada?
Why is my lava lamp bottle cloudy?
Lava lamps can become cloudy for two reasons: either they have been shaken or moved while hot, or the bottle has reached the end of its life (approximately 2,000 hours). This is often irreparable. Run the lamp a few times to see if the situation improves. If it does not clear up, you can purchase a replacement bottle here.
Why has the liquid in my bottle gone clear?
The dye in the lava liquid can fade over time, especially if the lamp is placed in direct sunlight. If your lamp is still under warranty, and you've followed the instructions, please contact our customer service team here. If your lava lamp is no longer under warranty, you can purchase a new bottle here.
Do you offer any colours in addition to what is shown on your website?
Mathmos has offered a wide variety of lava colours throughout its history, but we cannot keep every colour in stock. Please choose from our current range. As we do occasionally offer limited-time special fills, you can also sign up for our mailing list and follow us on social media for the latest updates.
Does Mathmos offer custom lava lamp bottle colours?
We do not offer a custom refill service. However, you can sign up for our mailing list and follow us on social media, as we occasionally offer limited-time special fills. Please choose from our current range.
Can I buy new liquid for my lamp?
The bottles are sealed units and should not be tampered with for safety reasons. Attempting to top up the liquid can void the warranty and may cause overfilling and increased pressure on the glass. We do not sell the liquids separately. Instead, you can purchase a new bottle with professionally filled contents from the Mathmos website here.
Why can I see air bubbles in the lava?
Small bubbles in the lava are normal, especially when you first receive the lamp. These bubbles will generally reduce as the lamp is used over time.
Why is there wax sticking to the side of the bottle?
If you notice wax sticking to the side of the bottle, try using the lava lamp a few times. The wax should eventually join the rest of the contents. If this does not happen, and you have followed the instructions, please contact our customer service team here. If your lamp is no longer under warranty, you might consider purchasing a new bottle here.
Why can I see a foreign object in my new lava lamp bottle?
There should be nothing in the bottle besides the lava, liquid, and a metal coil. Occasionally, you may notice darker specks in the lava as it flows. These specks are due to varying amounts of dye particles from each batch and usually fade over time. They are not considered a fault. If you see anything else in your bottle, please contact our customer service team here.
How should I recycle my lava lamp when it reaches the end of its life? (Except Saturn)
Before recycling, consider purchasing replacement parts. We offer spares for most Mathmos lava lamp models from the 1960s to today on our website here. If you need to recycle the lamp, please take it to your nearest household recycling centre that specialises in electrical waste.
Has the formulation of Mathmos lava lamps changed?
The formulation has improved since the 1960s, making our lamps less likely to cloud in heat or freeze in the cold. However, we have not changed the formula in recent years.
Why does my lava lamp bottle not flow or make lava shapes?
How can I clean my lava lamp?
Clean the bottle with a glass cleaner and a soft cloth. The base and cap are made of either aluminium or zinc (depending on your lamp), so use products recommended for these materials. If unsure, simply use a soft cloth. Avoid abrasive cleaning products, as they can irreparably damage the lamp.
My lava lamp is faulty. What can I do?
Firstly, check our FAQs to see if your issue is addressed. If you still need assistance, we offer a one-year warranty on all products, and up to two years if purchased directly from our website. If your lamp is within the warranty period, please contact our customer service team. For detailed information, also refer to our Faulty Product Returns Advice.
Can I buy a new screw cap for my lava lamp bottle?
Mathmos lava lamp bottles are sealed units, so we do not sell the screw cap separately. However, you can purchase a new filled Mathmos bottle here.
My lava lamp broke on the floor. How do I clean it up?
How old is my lava lamp?
Mathmos lava lamps have undergone various changes in manufacturing over the years. Unfortunately, we are unable to date specific lamps for you. To begin this process, you might visit specialist sites like www.flowoflava.com.
Do you supply replacement lamp holders for my base?
Due to electrical safety regulations, we cannot supply replacement lamp holders separately. However, fully assembled base units are available in our spares section here.
There is no delivery charge, no duties, and no extra costs. Your order will be quickly delivered fresh from our UK factory or directly from our EU warehouse.
Keep your lava lamp flowing by stocking up on spares with a 30% spares discount when you buy a lamp. Or recondition your old Mathmos lava lamp; we supply spares for lamps made from 1963 to date.
All Mathmos lava lamp bottles are hand filled in the Mathmos UK factory. Our unique lava lamp formula has brighter, clearer liquids that last longer than other lava lamps.
